An aircraft sitting on the ground unable to fly costs an airline somewhere between twenty and one hundred thousand dollars every hour, depending on the aircraft type. When a critical part fails and a replacement needs to move from one side of the world to the other as fast as physically possible, every minute of delay in the handling process is money, and in some cases, it’s stranded passengers and broken schedules that ripple through an entire network.
AOG handling is a completely different discipline from regular freight. The part usually arrives at short notice. The documentation has to be completed under pressure. The screening and acceptance process has to happen fast. And the communication between the shipper, the handler, the airline, and the receiving party has to be flawless, because everyone is watching the clock.
We’ve handled enough AOG shipments at Entebbe to have built a process specifically for them. When an AOG comes in, we don’t put it in the queue, we deal with it immediately. Our team knows what documentation is needed, knows how to process it quickly without making errors, and knows how to coordinate with Lufthansa Cargo to get the part onto the earliest possible departure.
We also understand that AOG parts are often high-value precision components that need to be handled carefully despite the urgency. Speed and care are not mutually exclusive, we manage both.
If you’re an airline, an MRO facility, or an aircraft parts supplier who needs a reliable AOG handling partner at Entebbe, talk to us. Having the right contact in place before an AOG happens is a lot better than trying to find one when the clock is already running.