Sometimes cargo simply has to move now. A production line has stopped because a critical component is missing. A hospital needs medical supplies that didn’t arrive on the last shipment. A business is facing a contractual penalty if goods don’t reach their destination by a specific date. Whatever the reason, when something is genuinely urgent, the normal pace of freight handling doesn’t cut it.
We’ve built our emergency shipment service around one principle, when you tell us something is urgent, we treat it that way. That means we reprioritise. We move your consignment to the front of the acceptance queue. We find the fastest routing through our Brussels and Frankfurt hubs. We contact Lufthansa Cargo directly to confirm space on the earliest available departure. And we stay in communication with you until your cargo is in the air.
Emergency doesn’t mean corners get cut on compliance. The documentation still has to be right, the screening still has to happen, and if your cargo falls into a specialised category, dangerous goods, temperature-sensitive, biological, those requirements still apply. What changes is the speed at which we work through the process and the priority we give your shipment over everything else in the queue.
If you’re facing a genuine freight emergency, call us directly. Don’t email, call. We’ll assess the situation immediately and tell you honestly what the fastest option looks like and what we can do to make it happen.